Refund & Return Policy
At He-Talisman, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our simple return and refund policy.
1. Return Eligibility
You may request a return if:
The product is damaged or defective
The wrong item was delivered
The product has a manufacturing defect
The product does not match the description
To be eligible for a return:
The product must be unused and in its original condition
The product must include original packaging, tags, and accessories
Return request must be made within 3 days of receiving the product
2. Non-Returnable Items
The following items are not eligible for return or refund:
Used or worn items
Products without original packaging or tags
Perfumes that have been opened or used
Items damaged by customer misuse
Clearance or discounted items (if mentioned)
3. Return Process
To request a return:
Contact our support team within 3 days of receiving the product.
Provide your Order Number, product details, and clear photos if the item is damaged or incorrect.
Our team will review your request and provide return instructions.
4. Refund Process
Once we receive and inspect the returned item:
Approved refunds will be processed within 5–7 business days.
Refunds will be issued via the original payment method or store credit, depending on the situation.
5. Exchange Policy
We also offer product exchanges in case of:
Wrong size
Wrong product delivered
Defective item
Exchange requests must also be made within 3 days of delivery.
6. Shipping Costs for Returns
If the return is due to our mistake (wrong or defective product), we will cover the return shipping cost.
If the return is due to customer preference, the customer may need to pay the return delivery cost.
7. Contact Us
If you need help with a return or refund, please contact us:
He-Talisman
🌐 Website: https://he-talisman.com/
📞 Phone: +880 1339-901017
📧 Email: support@he-talisman.com